To start the return process for your order, please enter your email address or phone number and the order number below.
KooKoo US Return Process
1- Request for Return
2- Return Approval
3- Ship back: print, fill the Return Label (RMA form) and ship back
4- Refund: orders will be replaced or refunded: it is your choice.
KooKoo US warehouse is located in Riverside, CA 92518.
2- Return Approval
3- Ship back: print, fill the Return Label (RMA form) and ship back
4- Refund: orders will be replaced or refunded: it is your choice.
KooKoo US warehouse is located in Riverside, CA 92518.
Clocks must be packed in original carton. Refund thru Shopify account, after warehouse receipt.
Check this, before return:
1. Use new 1.5 V batteries: a voltage of <1.2 V may be the cause of defects
2. Exchange the three batteries with each other, that can help
3. Check the contact in the battery compartment and the +/- position
Any missing parts? We will send any missing part by post
How soon will I get my refund? Once your return is received and inspected in our US warehouse.
Check this, before return:
1. Use new 1.5 V batteries: a voltage of <1.2 V may be the cause of defects
2. Exchange the three batteries with each other, that can help
3. Check the contact in the battery compartment and the +/- position
Any missing parts? We will send any missing part by post
How soon will I get my refund? Once your return is received and inspected in our US warehouse.
How do I return? 1- enter order number, email address here above and click Start 2- select the items you want to return 3- once return request is approved, a (RMA) return label will be eMailed 4-ship back the product using this label.
Manuals: https://ikookoo.com/pages/services
KooKoo GmbHLilienthalstr. 19
85399 Hallbergmoos, Germany
T +49 811 99899 575 (Mo-Fr, 9-12)
www.ikookoo.com
Headquarter: Hallbergmoos
Registered Company in Munich, HRB 172830
CEO: Edgar Michahelles