hand set grey: hour+minute w. knurled nut for BirdHouse white

The customer service text interaction was very good and very kind. We love our KooKoo clock. However the shipment tracking, which did eventually arrive, was a bit mysterious and difficult to track.

I contacted KooKoo, about replacing the hand.
Heard back that day and hand was sent out.
Received the hand within the week. Great customer service.

Super helpful to be able to get replacement parts (with OEM fit and quality) for reasonable rates. Thank you!

Very satisfied with fast delivery and a fix to the problem.

I first put a message on your German site about losing the nut. 5 or so days later I hadn’t got a response. I resent the message and was contacted on 4/4/24. The person told me where I could find the info on the kit.He was very helpful. I ordered that day. Unfortunately I never saw a kit with black so I had to order the grey hands. I did get a message that day from your Las Vegas, NV site saying they were processing the order. Same day they sent me an email saying it had shipped and a tracking number. The package was delivered on 4/12/24. Took 8 days to arrive from Las Vegas and the worse part is that I had to pay $10 for parts that were only $5 and were probably less than 6 ounces if that. I still would like to see about getting a black set of hands and am willing to send the grey ones back. Please respond as I was happy with your person when he gave me the advice on how to order but the shipping follow thru was miserable.