The customer service text interaction was very good and very kind. We love our KooKoo clock. However the shipment tracking, which did eventually arrive, was a bit mysterious and difficult to track.
A
Anita van Duyn
Lost hand KooKoo responded about replacing immediately.
I contacted KooKoo, about replacing the hand.
Heard back that day and hand was sent out.
Received the hand within the week. Great customer service.
J
John Helberg
quick and easy
Super helpful to be able to get replacement parts (with OEM fit and quality) for reasonable rates. Thank you!
R
Rose Frick
Replacement piece
Very satisfied with fast delivery and a fix to the problem.
